Manage billing

These tasks work with billing accounts. The billing pages and their limits are described under Billing, and what each kind of usage costs in What is charged.

Top up the balance

You need to be an owner or a manager of a regular billing account. Business accounts are topped up by bank transfer, which Overvis records.

1. Open Account settings → Billing.
2. Select Top up next to the billing account.
3. Under Amount in euros, enter a whole number of euros within the limits shown under the field.
4. Select Continue to payment.
5. On Stripe’s page, pay by card or another payment method it offers, such as BLIK.

When you come back, the page shows Payment submitted until Stripe confirms the payment and the balance updates.

Redeem a voucher

You need to be an owner or a manager of the billing account to credit.

1. Scan the QR code on the voucher, or open Account settings → Billing and select Redeem voucher next to the account.
2. If you own or manage several billing accounts, choose the account to credit.
3. Enter the Voucher code, if it is not filled in, and select Redeem.

If the code is refused, check it for typos. After 10 refused attempts, wait 15 minutes before you try again.

Set low-balance alerts

You need to be an owner or a manager of the billing account.

1. Open Account settings → Billing, or the account’s Overview.
2. Select Alerts.
3. Turn each alert on or off, and set Days left and Amount in EUR.
4. Select Save.

Make sure your notification settings send the alerts to a channel you watch.

See what you were charged for

1. Open Account settings → Billing and select Details on the account.
2. Open the Usage tab and choose the period.
3. Find the workspace, its kinds of usage, and the items that used the most.

You can also ask the assistant what you were charged for.

Export the ledger

1. Open the billing account’s page and the Ledger tab.
2. Select Export CSV.
3. Choose the First day and the Last day, at most 366 days apart.
4. Select Download.

If the file holds only the first entries of the period, export a shorter period for the rest.

Add or remove billing account members

You need to be an owner of the billing account. You can add people who share a workspace with you.

1. Open the billing account’s page and the Members tab.
2. Select Add member, enter the person’s Email, and choose the Role: owner, manager, or viewer.
3. Select Add.

To change a member’s role, change it on the member’s row. To remove a member, select Remove.

To leave a billing account, select Leave on the Members tab. The last owner cannot leave.

Change which account pays for a workspace

You need to be the workspace owner, and an owner or a manager of the new billing account.

1. Open Workspace settings → Billing.
2. Choose the billing account and save.

The change takes effect at the start of the next hour. This also works while the workspace is suspended.